Privacy Policy
Your privacy is paramount to us. Learn how we collect, use, and protect your personal information.
1. Overview
UTours Professional Travel Services ("UTours", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
This policy applies to all information collected through our website, mobile applications, email communications, and any related services (collectively, "Services").
Our Commitment: We never sell your personal information to third parties and only share data necessary for providing travel services.
2. Information We Collect
2.1 Personal Information
We collect personal information you provide directly to us, including:
- Contact Information: Name, email address, phone number, mailing address
- Travel Information: Passport details, date of birth, nationality, travel preferences
- Payment Information: Credit card details, billing address (processed securely)
- Special Requirements: Dietary restrictions, accessibility needs, medical information
- Communication Records: Enquiries, bookings, and correspondence
2.2 Automatically Collected Information
- Usage Data: Pages visited, time spent, click patterns
- Device Information: IP address, browser type, operating system
- Location Data: General location based on IP address
- Cookies: See our Cookies Policy section below
2.3 Third-Party Information
We may receive information about you from:
- Travel partners and suppliers
- Payment processors
- Social media platforms (if you connect your accounts)
- Referral sources
3. How We Use Your Information
3.1 Primary Purposes
- Service Delivery: Processing bookings, arranging travel services
- Customer Support: Responding to enquiries and providing assistance
- Communication: Sending booking confirmations, travel updates, and important notices
- Payment Processing: Securely processing transactions
- Legal Compliance: Meeting regulatory requirements and industry standards
3.2 Secondary Purposes
- Service Improvement: Analysing usage patterns to enhance our services
- Marketing: Sending promotional materials (with your consent)
- Personalisation: Tailoring recommendations based on preferences
- Security: Protecting against fraud and unauthorised access
5. Data Storage and Security
5.1 Security Measures
Encryption
All sensitive data encrypted in transit and at rest
Access Control
Strict access controls and regular security audits
Secure Servers
Data stored on secure, monitored servers
5.2 Data Retention
- Active Bookings: Information retained during travel period plus 2 years
- Financial Records: 7 years for accounting and legal requirements
- Marketing Data: Until consent is withdrawn
- Website Analytics: 26 months maximum
5.3 International Transfers
Your data may be processed in countries outside your residence for service delivery. We ensure adequate protection through appropriate safeguards and compliance with applicable laws.
6. Your Privacy Rights
6.1 Access and Control
You have the right to:
- Access: Request copies of your personal data
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your data (subject to legal requirements)
- Restriction: Limit how we process your information
- Portability: Receive your data in a structured format
- Object: Opt-out of marketing communications
6.2 Exercise Your Rights
To exercise these rights, contact us using the details in the Contact Us section. We will respond within 30 days of receiving your request.
Identity Verification: We may request identification to verify your identity before processing requests.
8. Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
privacy@utours.mu
Phone
+230 5259 1846
Address
UTours Professional Travel Services
Port Louis, Mauritius